Cancellation policy

Some items in our store may be offered to you as a subscription, pre-order, or try-before-you-buy option. This cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the duration and frequency of the subscription you selected. Your payment information will be securely stored, and you will be charged for each of these deliveries unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not want to renew a subscription, you can cancel it. If you want to cancel or modify your subscription, you can do so at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there. 

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock product or a product that will soon be available but is not yet in stock. We may not collect payment or may collect a partial deposit at the time of purchase, store your payment method, and then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you may request a full or partial refund. See our return policy for more details regarding returns and refunds. 

Try Before You Buy

When you purchase an item with a try-before-you-buy option, we need to authorize your payment method before fulfilling the order. You will have a set period to decide whether you want to keep the item. After this period expires, if you have not returned the item, we will charge your payment method for the full amount.